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The transition of our retail banking business to Nations Trust Bank (NTB) is in progress. As a result, there will be system downtime for corporate clients during the cutover planned from 30 April 2026, 20:00 to 1 May 2026, 21:00.

Please note that from 4 May 2026 onwards, only the Main Office Branch (HSBC Fort) at 24, Sir Baron Jayatilaka Mawatha, Colombo 01 will be in operation to serve Corporate and Institutional Banking customers.

We expect service disruption to corporate services, as detailed below:

Payment Services

• CEFTS Payments (Inward / Outward): Payments will be restricted from 20:00 on 30 April 2026 to 21:00 on 1 May 2026.
• ESPM deposits: ESPM will not be available from 13:00 on 28 April 2026 to 09:00 on 4 May 2026. Corporate cheques can be deposited at our counters at the Main Office Branch (HSBC Fort), 24, Sir Baron Jayatilaka Mawatha, Colombo 01 on 29 April 2026 and 30 April 2026.
• Cash Deposit Machines (CDM): CDM will not be available from 13:00 on 30 April 2026 until 09:00 on 4 May 2026.

Please reach out to your Relationship Manager for any support or assistance required.

We wish to inform you of an upcoming change to the charging structure for Telegraphic Transfers.

At present, Telegraphic Transfer charges debited to a Sri Lanka Rupee (LKR) account are applied at a predetermined rate as per the standard tariff available on the HSBC website (Download center - forms and documents | HSBC Sri Lanka). However, with effect from 13 April 2026, all Telegraphic Transfer charges will be levied in United States Dollars (USD).

In instances where an LKR account is debited, the LKR equivalent of the applicable USD charge will be debited at the prevailing exchange rate on the date of processing.

We kindly request you to take note of this change for your future transactions. Should you require any clarification or further information, please do not hesitate to contact your client services manager.

Thank you for your continued trust and cooperation.

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