Protecting you from fraud and financial crime

In today's increasingly connected world, it's more important than ever to ensure your security especially when it comes to banking. That's why we're introducing HSBC Safeguard - a series of initiatives designed to provide better protection for all of our customers from fraud and financial crime across our global processes and systems.

HSBC Safeguard

What is financial crime and why should I be concerned about it? - Watch the video

What sort of additional information does HSBC need - and why? - Watch the video

Why do I need to provide more information about my business to HSBC? - Watch the video

How does proving where my money comes from help HSBC make banking safer? - Watch the video

Information is key to protection

Our systems and processes rely on us having the most up-to-date information about all of our customers. Soon you will be asked to do one or all of the following:

  • confirm or update your existing personal or business details
  • provide some new information which may include original documents

We understand that this may cause some inconvenience, and we apologise in advance for this, but we will work with you to ensure the process is as simple and straightforward as possible.

Frequently Asked Questions

Contact us

Call us on:
0094 11 4480075
0094 11 5580075

Personal Customer Service Hotline

4 4722 00

Corporate Customer Service Hotline

4 4722 24