COVID-19: Customer support and our action plan

Q. How do I make urgent local payments?

A. Make real-time CEFTS payments via HSBCnet available 24 *7.

Q. How do I pay my employees on time?

A. Make bulk salary payments via Sri Lanka Interbank Payments System (ACH SLIPS) platform with HSBCnet.

Q. Can I settle my overseas vendors on time?

A. Yes, with HSBCnet, you can attach digital copies of all supporting documents inclusive of the regulatory required Form 1 to facilitate Outward Telegraphic Transfer.

Q. Can I settle my utility bills?

A. Yes, why not settle any utility bill payment via HSBC Corporate Credit Cards to a range of merchants inclusive of 51 days of credit.

Q. Do I need manual authorised signatures to effect all my payments?

A. With the flexibility of HSBCnet and HSBCnet Mobile, users as well as authoriser have the reach, control and security at their own convenience and finger tips.

Q. How do I manage and monitor working capital?

A. Look into credit facilities to bridge the working capital requirements and monitor through the Liquidity Management Portal on HSBCnet.

Q. Can I check if my buyers have paid me?

A. Yes, Virtual Accounts, Receivable Management System, MT940 Statement reporting as well as 3rd party bank reporting allows you to identify and monitor all account activities on a single view.

Q. How are payments being facilitated during country lockdown?

A. HSBC offers fully equipped Global Service Centres across different jurisdictions to support our operations.

Q. How can I get my trade instructions/payments /transactions across to the bank?

A: Simply login to HSBCnet to perform your day-to-day transactions online. You may contact our HSBCnet team if you require any clarification.

Sustainable Finance

HSBC aspires to be a leader in financing, managing and shaping the transition to a low-carbon world.

Webinar replay: Beyond trade tensions and COVID-19 – Prospects for growth in Asia and beyond

As the COVID-19 situation continues to evolve, businesses need to stay agile to respond to both the operational and financial challenges posed by the virus in the weeks and months ahead. In Sri Lanka, curfew has just been lifted earlier but the impact of COVID-19 and protracted US and China trade tensions on Asian economies is affecting supply chains and buyer demand.

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